Refund policy

Return Policy

Thank you for purchasing in Kong Store! We are committed to providing quality goods and services. If you have any problems about your products and need to return, please refer to the return policy below:

1. Non-returnable and non-exchangeable products

For hygiene and safety reasons, the following products are not accepted for return or exchange:

  • Food products (including but not limited to snacks, drinks, etc.)

  • Personal care products (such as toothbrushes, bath products, shaver, etc.)

  • Cosmetics and skin care products (such as lipstick, foundation, facial masks, etc.)

  • Any product that has been opened, used, or cannot be resold due to personal reasons

2. Acceptable return situations

If your product meets the following conditions, please contact us within 7 days after receiving the product to process the return:

  • The product is found to be severely damaged or deteriorated when received (photos must be provided as proof)
  • The received product does not match the order content

3. Return process

If your product meets the return conditions, please follow the steps below to apply for a return:

  • Please provide order number, problem description and photos via email or customer service form.
  • We will respond to your return request within 3 working days
  • If the return is approved, please send the item back as instructed.
  • After receiving and inspecting the item, we will process the refund within 7 working days.

4. Refund Method

The refund will be refunded to the original payment method (such as credit card, electronic payment, etc.).

Shipping costs are not refundable unless the return is due to our error.

5. Contact Us

If you have any questions, please contact us via the following methods:
cs@kongtrans.com 

KONGSTORE reserves the right of final interpretation of this return policy. Thank you for your support and understanding!